FAQs

What is Moissanite?

Moissanite is a captivating gemstone renowned for its exceptional brilliance and fire, often surpassing diamonds in sparkle. While naturally occurring moissanite is rare, today’s moissanite gemstones are expertly crafted in controlled environments, offering the same extraordinary beauty and durability as their natural counterparts. Moissanite ranks just below diamonds on the hardness scale, making it an exceptionally resilient choice for fine jewelry that maintains its brilliance even with daily wear. With its superior shine, ethical sourcing, and more accessible price point, moissanite presents a luxurious, sustainable alternative to traditional diamonds—perfect for those seeking elegance, durability, and value without compromise.

Warranty and support:

We want you to be completely happy with your purchase. If for any reason you are not satisfied, you may return your item within 30 days of the purchase date for a full refund. Simply return the item in its original condition and packaging, and we will process your refund promptly.

• Eligibility: Returns must be made within 30 days of receiving the product.
• Condition: Items must be unworn, unused, and in their original condition with all tags, boxes, and packaging intact.
• Refund Process: Once your return is received and inspected, your refund will be processed to your original payment method.

Shipping and Processing Times:

Shipping Times

Please note that due to the exclusive nature of our curated collection and the high-quality craftsmanship of our products, shipping may take 10-20 business days depending on your location and order processing time. We strive to deliver your items as quickly as possible, and once your order ships, you will receive a tracking number to keep you updated on its progress.

Order Processing

Orders typically take 1-3 business days to be processed and prepared for shipment. During busy seasons or high-demand periods, processing times may vary slightly. Rest assured, we will always do our best to get your items to you as swiftly as possible.

We truly appreciate your patience and understanding. At Lux Embrace, we are committed to delivering your luxury items with the utmost care, ensuring that your experience is nothing short of exceptional.

Who pays for return shipping?

Return shipping costs are the responsibility of the buyer. We recommend using a reliable shipping method to ensure your return arrives safely.